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1 ) T h e O w n e r o f t h e U n i t i s l i s t e d a s :
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T h e r e f o r e c a n y o u a d v i s e i f y o u a r e t h e s e c o n d o w n e r o r a t e n a n t . A l l
s e r v i c e r e q u e s t s h a v e t o b e s u b m i t t e d b y t h e o w n e r . Y e s I a m t h e s e c o n d
o w n e r
2 ) I h a v e a l s o h a v e t h e u n i t l i s t i n g a s c l o s i n g : P l e a s e c o n f i r m
C l o s e d : S e p t e m b e r 9 t h , 2 0 1 0 I b o u g h t i t J u l y 2 9 , 2 0 1 1
3 ) A s f o r y o u r s e r v i c e r e q u e s t I t e m # 1 : H a r d w o o d F l o o r
T h e W a r r a n t y f o r t h e h a r d w o o d f l o o r i s f o r O n e ( 1 ) Y e a r P a r t s a n d
l a b o u r : I f t h e r e p o r t w a s b a c k d a t e d t h e f i v e ( 5 ) m o n t h s w h i c h y o u s t a t e
t h a t w o u l d t a k e u s t o M a y 2 0 1 2 t h e r e i s n o t h i r t y ( 3 0 ) d a y o r o n e ( 1 )
f o r m t h a t l i s t s t h i s d e f i c i e n c y . A t t h i s t i m e A m a c o n i s i n c l i n e d t o
s t i p u l a t e t h a t t h e w a r r a n t y h a s e x p i r e d .
C o n s t r u c t i o n P e r f o r m a n c e G u i d e l i n e s : 1 2 . 2 0
C O N D I T I O N
1 2 . 2 0 C R A C K S D E V E L O P I N G B E T W E E N S T R I P S O F H A R D W O O D O R P A R Q U E T F L O O R I N G
A c c e p t a b l e P e r f o r m a n c e / C o n d i t i o n
C r a c k s r e s u l t i n g f r o m j o i n t s t h a t r e m a i n o p e n i n e x c e s s o f 2 m m o v e r t h e
l e n g t h o f t h e s t r i p a r e n o t a c c e p t a b l e .
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O n e - Y e a r - W o r k a n d M a t e r i a l s
C r a c k s r e s u l t i n g f r o m n o r m a l s h r i n k a g e o f m a t e r i a l s d u e t o d r y i n g a f t e r
c o n s t r u c t i o n , d a m a g e c a u s e d b y n o r m a l w e a r a n d t e a r o r i m p r o p e r
m a i n t e n a n c e i s e x c l u d e d f r o m t h e s t a t u t o r y w a r r a n t y .
A c t i o n
C r a c k s g r e a t e r t h a n t h e a c c e p t a b l e c o n d i t i o n s h a l l b e r e p a i r e d .
R e m a r k s
H a r d w o o d a n d p a r q u e t f l o o r i n g a r e n a t u r a l w o o d p r o d u c t s a n d t h e r e f o r e
a r e h i g h l y s u s c e p t i b l e t o c h a n g e s i n i n d o o r r e l a t i v e h u m i d i t y , w h i c h m a y
c a u s e d i m e n s i o n a l c h a n g e s i n t h e f l o o r i n g m a t e r i a l . T o d e t e r m i n e
w a r r a n t a b i l i t y , t h e w i d t h o f t h e c r a c k s h o u l d b e m e a s u r e d d u r i n g b o t h
t h e h e a t i n g a n d c o o l i n g s e a s o n s .
T h e h o m e o w n e r h a s a r e s p o n s i b i l i t y t o m a i n t a i n i n d o o r h u m i d i t y l e v e l s
t h r o u g h h u m i d i f i c a t i o n , v e n t i l a t i o n , a i r c o n d i t i o n i n g o r
d e h u m i d i f i c a t i o n t o p r e v e n t p e r m a n e n t , i r r e v e r s i b l e d a m a g e . A h y g r o m e t e r
c a n b e u s e d t o m o n i t o r i n d o o r h u m i d i t y l e v e l s .
A r e a s a r o u n d h e a t r e g i s t e r s a n d t h o s e e x p o s e d t o c o n c e n t r a t e d s u n l i g h t
m a y b e m o r e s u s c e p t i b l e . W o o d f i l l e r m a y b e u s e d f o r r e p a i r s .
A s f o r y o u r s e r v i c e r e q u e s t r e g a r d i n g t h e d r a i n c o v e r : T h e w a r r a n t y i s
f o r o n e ( 1 ) y e a r P a r t s a n d L a b o u r . I f t h e r e p o r t w a s b a c k d a t e d t h e
f i v e ( 5 ) m o n t h s w h i c h y o u s t a t e t h a t w o u l d t a k e u s t o M a y 2 0 1 2 t h e r e
i s n o t h i r t y ( 3 0 ) d a y o r o n e ( 1 ) f o r m t h a t l i s t s t h i s d e f i c i e n c y . A t
t h i s t i m e A m a c o n i s i n c l i n e d t o s t i p u l a t e t h a t t h e w a r r a n t y h a s e x p i r e d .
C o n s t r u c t i o n P e r f o r m a n c e G u i d e l i n e 6 . 9
C O N D I T I O N
. 9 D E F E C T I V E P L U M B I N G F I X T U R E S , A P P L I A N C E S O R T R I M F I T T I N G S
A c c e p t a b l e P e r f o r m a n c e / C o n d i t i o n
P l u m b i n g f i x t u r e s , a p p l i a n c e s o r t r i m f i t t i n g s s h a l l b e f r e e o f b o t h
v i s u a l a n d p e r f o r m a n c e d e f e c t s .
W a r r a n t y
O n e - Y e a r - W o r k a n d M a t e r i a l s
D a m a g e r e s u l t i n g f r o m i m p r o p e r m a i n t e n a n c e i s e x c l u d e d f r o m t h e
s t a t u t o r y w a r r a n t y .
A c t i o n
D e f e c t i v e p r o d u c t s s h a l l b e r e p a i r e d o r r e p l a c e d .
R e m a r k s
C o n f i r m p r o p e r o p e r a t i o n o f p l u m b i n g f i x t u r e s d u r i n g t h e P D I a n d r e c o r d
a n y m a l f u n c t i o n o n t h e P D I F o r m . P l u m b i n g f i x t u r e s , a p p l i a n c e s o r t r i m
f i t t i n g s m u s t b e m a i n t a i n e d i n a c c o r d a n c e w i t h t h e m a n u f a c t u r e r s
i n s t r u c t i o n s .
P l e a s e r e v i e w t h e a b o v e m e n t i o n e d a n d p l e a s e a d v i c e a f t e r c o n s u l t i n g t h e
T a r i o n C o n s t r u c t i o n P e r f o r m a n c e G u i d e l i n e s .
T h a n k y o u
G R A H M E W A L S H
M a n a g e r , C o n s t r u c t i o n C o n t r a c t s / C u s t o m e r C a r e
h t t p : / / w w w . a m a c o n . c o m / s i g n a t u r e / a m a c o n . g i f
3 7 B a y S t r e e t , S u i t e 4 0 0 ,
T o r o n t o , O N , M 5 J 3 B 2
T e l . 4 1 6 . 3 6 9 . 9 0 6 9
F a x . 4 1 6 . 3 6 9 . 9 0 6 8
E m a i l . g w a l s h @ a m a c o n . c o m < m a i l t o : g w a l s h @ a m a c o n . c o m >
W e b . w w w . a m a c o n . c o m < h t t p : / / w w w . a m a c o n . c o m / >
T h i s e - m a i l i s i n t e n d e d o n l y f o r t h e n a m e d r e c i p i e n t ( s ) a n d m a y c o n t a i n
i n f o r m a t i o n t h a t i s p r i v i l e g e d , c o n f i d e n t i a l a n d / o r e x e m p t f r o m
d i s c l o s u r e u n d e r a p p l i c a b l e l a w . N o w a i v e r o f p r i v i l e g e , c o n f i d e n c e o r
o t h e r w i s e i s i n t e n d e d b y v i r t u e o f c o m m u n i c a t i o n v i a t h e i n t e r n e t . A n y
u n a u t h o r i z e d u s e , d i s s e m i n a t i o n o r c o p y i n g i s s t r i c t l y p r o h i b i t e d . I f
y o u h a v e r e c e i v e d t h i s e - m a i l i n e r r o r , o r a r e n o t n a m e d a s a r e c i p i e n t ,
p l e a s e i m m e d i a t e l y n o t i f y t h e s e n d e r a n d d e s t r o y a l l c o p i e s o f t h i s
e - m a i l . P l e a s e b e a w a r e t h a t i n t e r n e t c o m m u n i c a t i o n s a r e s u b j e c t t o t h e
r i s k o f d a t a c o r r u p t i o n a n d o t h e r t r a n s m i s s i o n e r r o r s . F o r i n f o r m a t i o n
o f e x t r a o r d i n a r y s e n s i t i v i t y , w e r e c o m m e n d t h a t o u r c l i e n t s u s e
e n c r y p t i o n s o f t w a r e w h e n t h e y c o m m u n i c a t e w i t h u s b y e - m a i l .
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
T h i s e - m a i l c o n t a i n s p r i v i l e g e d a n d c o n f i d e n t i a l i n f o r m a t i o n i n t e n d e d
f o r t h e u s e o f t h e a d d r e s s e e s n a m e d a b o v e . I f y o u a r e n o t t h e i n t e n d e d
r e c i p i e n t o f t h i s e - m a i l , y o u a r e h e r e b y n o t i f i e d t h a t y o u m u s t n o t
d i s s e m i n a t e , c o p y o r t a k e a n y a c t i o n i n r e s p e c t o f a n y i n f o r m a t i o n
c o n t a i n e d i n i t . I f y o u h a v e r e c e i v e d t h i s e - m a i l i n e r r o r , p l e a s e
n o t i f y t h e s e n d e r i m m e d i a t e l y b y e - m a i l a n d i m m e d i a t e l y d e s t r o y t h i s
e - m a i l a n d i t s a t t a c h m e n t s .
8 4 E 9 0 9 C E 8 D B B 5 2 2 C E 0 5 0 1 2 8 0 2 1 C @ e x . a m a c o n . l o c a l > ; F I X U P = 1 0 . 0 3 2 1 ; V e r s i o n = V e r s i o n 1 4 . 1 ( B u i l d 3 5 5 . 0 ) , S t a g e = H 1 e x . a m a c o n . l o c a l e n - U S I P M . N o t e I n t e r n a l g w a l s h @ a m a c o n . c o m g w a l s h @ a m a c o n . c o m g w a l s h @ a m a c o n . c o m / o = F i r s t O r g a n i z a t i o n / o u = E x c h a n g e A d m i n i s t r a t i v e G r o u p ( F Y D I B O H F 2 3 S P D L T ) / c n = R e c i p i e n t s / c n = G r a h m e W a l s h 2 8 6 E X ܧ@B +/ /O=FIRST ORGANIZATION/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=GRAHME WALSH286 G r a h m e W a l s h ; KN+ f bCU.g9 < 4 7 0 C 4 F 6 C C A 5 E 0 1 4 9 B 3 C B 5 A 0 8 F 4 5 F 9 C 9 7 2 7 2 2 E 8 @ 0 0 6 - T K 5 M P N 1 - 0 2 2 . m g d t f c . t y c o f l o w c o n t r o l . c o m > < 7 0 7 7 2 4 B 4 4 E 7 8 F 1 4 D A 1 B 4 2 3 A 3 B E 9 6 8 A 8 E B D 3 1 4 4 @ e x . a m a c o n . l o c a l > < 4 7 0 C 4 F 6 C C A 5 E 0 1 4 9 B 3 C B 5 A 0 8 F 4 5 F 9 C 9 7 2 7 2 1 6 F @ 0 0 6 - T K 5 M P N 1 - 0 2 2 . m g d t f c . t y c o f l o w c o n t r o l . c o m > < 7 0 7 7 2 4 B 4 4 E 7 8 F 1 4 D A 1 B 4 2 3 A 3 B E 9 6 8 A 8 E B D 3 1 D 8 @ e x . a m a c o n . l o c a l > < F 7 0 C 2 3 E B 7 2 E D C 8 4 E 9 0 9 C E 8 D B B 5 2 2 C E 0 5 0 1 2 8 0 2 1 C @ e x . a m a c o n . l o c a l > < 4 7 0 C 4 F 6 C C A 5 E 0 1 4 9 B 3 C B 5 A 0 8 F 4 5 F 9 C 9 7 2 7 2 2 E 8 @ 0 0 6 - T K 5 M P N 1 - 0 2 2 . m g d t f c . t y c o f l o w c o n t r o l . c o m > < F 7 0 C 2 3 E B 7 2 E D C 8 4 E 9 0 9 C E 8 D B B 5 2 2 C E 0 5 0 1 2 8 0 3 5 F @ e x . a m a c o n . l o c a l > / O = F I R S T O R G A N I Z A T I O N / O U = E X C H A N G E A D M I N I S T R A T I V E G R O U P ( F Y D I B O H F 2 3 S P D L T ) / C N = R E C I P I E N T S / C N = G R A H M E W A L S H 2 8 6 E X EX:/O=FIRST ORGANIZATION/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=GRAHME WALSH286 G r a h m e W a l s h ܧ@B +/ /O=FIRST ORGANIZATION/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=GRAHME WALSH286 R e c e i v e d : f r o m E X . a m a c o n . l o c a l ( [ f e 8 0 : : d 5 7 0 : 4 6 1 b : 6 d 3 0 : 4 d a b ] ) b y
e x . a m a c o n . l o c a l ( [ f e 8 0 : : d 5 7 0 : 4 6 1 b : 6 d 3 0 : 4 d a b % 1 1 ] ) w i t h m a p i i d 1 4 . 0 1 . 0 3 5 5 . 0 0 2 ;
T u e , 2 3 O c t 2 0 1 2 1 1 : 0 9 : 2 3 - 0 7 0 0
C o n t e n t - T y p e : a p p l i c a t i o n / m s - t n e f ; n a m e = " w i n m a i l . d a t "
C o n t e n t - T r a n s f e r - E n c o d i n g : b i n a r y
F r o m : G r a h m e W a l s h < g w a l s h @ a m a c o n . c o m >
T o : C h a n t a l A n d r a d e < c a n d r a d e @ a m a c o n . c o m >
S u b j e c t : F W : E l l e S e r v i c e R e q u e s t
T h r e a d - T o p i c : E l l e S e r v i c e R e q u e s t
T h r e a d - I n d e x : A c 2 x L 4 W Z e B J u r g N v R 9 6 F 3 n V D + T T G K A A A m m 7 A A A F S Q r A A A R A I g A A C X G Q w A A E e A s A =
D a t e : T u e , 2 3 O c t 2 0 1 2 1 1 : 0 9 : 2 3 - 0 7 0 0
M e s s a g e - I D : < F 7 0 C 2 3 E B 7 2 E D C 8 4 E 9 0 9 C E 8 D B B 5 2 2 C E 0 5 0 1 2 8 0 3 5 F @ e x . a m a c o n . l o c a l >
R e f e r e n c e s : < 7 0 7 7 2 4 B 4 4 E 7 8 F 1 4 D A 1 B 4 2 3 A 3 B E 9 6 8 A 8 E B D 3 1 4 4 @ e x . a m a c o n . l o c a l >
< 4 7 0 C 4 F 6 C C A 5 E 0 1 4 9 B 3 C B 5 A 0 8 F 4 5 F 9 C 9 7 2 7 2 1 6 F @ 0 0 6 - T K 5 M P N 1 - 0 2 2 . m g d t f c . t y c o f l o w c o n t r o l . c o m >
< 7 0 7 7 2 4 B 4 4 E 7 8 F 1 4 D A 1 B 4 2 3 A 3 B E 9 6 8 A 8 E B D 3 1 D 8 @ e x . a m a c o n . l o c a l >
< F 7 0 C 2 3 E B 7 2 E D C 8 4 E 9 0 9 C E 8 D B B 5 2 2 C E 0 5 0 1 2 8 0 2 1 C @ e x . a m a c o n . l o c a l >
< 4 7 0 C 4 F 6 C C A 5 E 0 1 4 9 B 3 C B 5 A 0 8 F 4 5 F 9 C 9 7 2 7 2 2 E 8 @ 0 0 6 - T K 5 M P N 1 - 0 2 2 . m g d t f c . t y c o f l o w c o n t r o l . c o m >
I n - R e p l y - T o : < 4 7 0 C 4 F 6 C C A 5 E 0 1 4 9 B 3 C B 5 A 0 8 F 4 5 F 9 C 9 7 2 7 2 2 E 8 @ 0 0 6 - T K 5 M P N 1 - 0 2 2 . m g d t f c . t y c o f l o w c o n t r o l . c o m >
A c c e p t - L a n g u a g e : e n - U S
C o n t e n t - L a n g u a g e : e n - U S
X - M S - H a s - A t t a c h : y e s
X - M S - E x c h a n g e - O r g a n i z a t i o n - S C L : - 1
X - M S - T N E F - C o r r e l a t o r : < F 7 0 C 2 3 E B 7 2 E D C 8 4 E 9 0 9 C E 8 D B B 5 2 2 C E 0 5 0 1 2 8 0 3 5 F @ e x . a m a c o n . l o c a l >
M I M E - V e r s i o n : 1 . 0
X - M S - E x c h a n g e - O r g a n i z a t i o n - A u t h S o u r c e : e x . a m a c o n . l o c a l
X - M S - E x c h a n g e - O r g a n i z a t i o n - A u t h A s : I n t e r n a l
X - M S - E x c h a n g e - O r g a n i z a t i o n - A u t h M e c h a n i s m : 0 4
X - O r i g i n a t i n g - I P : [ 9 9 . 2 5 3 . 1 6 0 . 2 3 7 ]
/ O = F I R S T O R G A N I Z A T I O N / O U = E X C H A N G E A D M I N I S T R A T I V E G R O U P ( F Y D I B O H F 2 3 S P D L T ) / C N = R E C I P I E N T S / C N = C H A N T A L A N D R A D E E 8 2 E X / O = F I R S T O R G A N I Z A T I O N / O U = E X C H A N G E A D M I N I S T R A T I V E G R O U P ( F Y D I B O H F 2 3 S P D L T ) / C N = R E C I P I E N T S / C N = C H A N T A L A N D R A D E E 8 2 E X ͱ/xnoGޅuC4( n RB \d0 E l l e S e r v i c e R e q u e s t / O = F I R S T O R G A N I Z A T I O N / O U = E X C H A N G E A D M I N I S T R A T I V E G R O U P ( F Y D I B O H F 2 3 S P D L T ) / C N = R E C I P I E N T S / C N = G R A H M E W A L S H 2 8 6 E X EX:/O=FIRST ORGANIZATION/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=CHANTAL ANDRADEE82 EX:/O=FIRST ORGANIZATION/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=CHANTAL ANDRADEE82 C h a n t a l A n d r a d e ܧ@B +/ /O=FIRST ORGANIZATION/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=CHANTAL ANDRADEE82 G r a h m e W a l s h ܧ@B +/ /O=FIRST ORGANIZATION/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=GRAHME WALSH286 C h a n t a l A n d r a d e ܧ@B +/ /O=FIRST ORGANIZATION/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=CHANTAL ANDRADEE82 EX:/O=FIRST ORGANIZATION/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=GRAHME WALSH286 F W : E l l e S e r v i c e R e q u e s t I P M . N o t e @ 0 0+I@ 0 0+I
4 y ( " t_ _ s u b s t g 1 . 0 _ 3 0 0 1 0 0 1 F * ? A _ _ s u b s t g 1 . 0 _ 3 7 0 1 0 1 0 2 * _ _ s u b s t g 1 . 0 _ 3 7 0 3 0 0 1 F * @ D _ _ s u b s t g 1 . 0 _ 3 7 0 4 0 0 1 F * _ _ s u b s t g 1 . 0 _ 3 7 0 7 0 0 1 F * C F _ _ s u b s t g 1 . 0 _ 3 7 0 E 0 0 1 F * _ _ s u b s t g 1 . 0 _ 3 7 1 2 0 0 1 F * E > < _ _ p r o p e r t i e s _ v e r s i o n 1 . 0 0 _ _ s u b s t g 1 . 0 _ 0 F F F 0 1 0 2 * T _ _ s u b s t g 1 . 0 _ 3 0 0 1 0 0 1 F * H J _ _ s u b s t g 1 . 0 _ 3 0 0 2 0 0 1 F * _ _ s u b s t g 1 . 0 _ 3 0 0 3 0 0 1 F * I O _ _ s u b s t g 1 . 0 _ 3 0 0 B 0 1 0 2 * p _ _ s u b s t g 1 . 0 _ 3 9 F E 0 0 1 F * L N & _ _ s u b s t g 1 . 0 _ 3 9 F F 0 0 1 F * _ _ s u b s t g 1 . 0 _ 3 A 2 0 0 0 1 F * M Q _ _ s u b s t g 1 . 0 _ 3 D 0 1 0 1 0 2 * _ _ s u b s t g 1 . 0 _ 5 F E 5 0 0 1 F * P S _ _ s u b s t g 1 . 0 _ 5 F F 6 0 0 1 F * _ _ s u b s t g 1 . 0 _ 5 F F 7 0 1 0 2 * R G _ _ s u b s t g 1 . 0 _ 0 F F 6 0 1 0 2 * _ _ s u b s t g 1 . 0 _ 0 0 0 2 0 1 0 2 *
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