From: Kabongo Esther [estherdi_kabongo@yahoo.fr] Sent: Monday, May 09, 2011 3:15 PM To: service@pratthomes.ca Cc: sue@pratthomes.ca; esther.kabongo@wellsfargo.com Subject: Tr : lot # 20,(64 William Paddison dr,l4m0g0) Hello this is Esther from Lot#20, (64 William Paddison Dr, L4M 0G4),    First of all, I am writing to thank you for the removal of the sign but the concrete is still there and the there is no green on the area here the sign was standing so please I would like to have the concrete removed and have grass planted on the mentioned area.   Second, it's about the carpet down into my basement, Pratt advised me that it was left unfixed as I was going through my home insurance for the inspection which twas done and as for the carpet the insurance did not even touch the carpet as they said that they did not need to  and they told me that they will not fix it as they did not removed it in the first place therefore PRATT should come and fix it as I should not be responsible for that given that PRATT left as it is now. P.S. Please I would like this matter handled asap as it has been so long since the sign was removed and the carpet was pulled up.   Than you very much.  Mlle wisdom estherdi K life word church ----- Message transféré ---- De : service À : Kabongo Esther Envoyé le : Mar 29 mars 2011, 16h 59min 22s Objet : RE: lot # 20,(64 William Paddison dr,l4m0g0) Hello Esther, I am sorry  you feel that we don't care about your requests.  We did have our service man Gary out in mid December to check  if  the sign  was on your property. Snow covered the ground at that time and he wasn't sure if it infringed on your property site lines, it was rescheduled for mid April. Wendy the Service Manager will be out in the next few days to follow up with this concern. The removal of the sign is taken care of by sales & marketing so I will forward this to Bruno and Sue. If you have any further questions regarding the sign please contact them. However, Bruno is away for the next 2 weeks, so contact Sue. As for the carpet we had left it because if you go through your home insurance provider they like to come and inspect everything as it is before putting through your claim. Please advise the Pratt Service Dept. of your direction in this matter. Regards, Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912  Fax: (705)735-6991 -----Original Message----- From: Kabongo Esther [mailto:estherdi_kabongo@yahoo.fr] Sent: Tuesday, March 29, 2011 3:44 PM To: service@pratthomes.ca Cc: appoline_316@hotmail.com; sue@pratthomes.ca Subject: lot # 20,(64 william paddison dr,l4m0g0) hi, To whom it concerns,   I have been waiting for you to come over my place and fix the carpet back since your inspection pull out my carpet in the basment last time ,but nobody has called or did anything at all therefore I am hereby this letter making a formal request for such matter.   I have also requested since 01/18/2011 (by calling susan serval time or went the barrie office) that you come and remove your big sign (PRATT SIGN) from my back yard as we constantly get your customers waking us up on early hours of weekend while we supposed to sleep and take ours rest after a hard working week; and again there have been no feedback from you so I am once more formally requested that you execute this now demand of mine as I am thinking to report the matter to CONSUMER PROTECTION Sorry I had to be a bit harsh but it seems like nobody cares about our concerns.   Best regards,   Esther Kabongo.  Mlle wisdom estherdi K life word church