From: Rudy Armellin [rudyarmellin@oneilelectric.com] Sent: Thursday, May 12, 2011 11:38 AM To: service Subject: RE: 25 william paddison repairs Importance: High Ramona can you please advise on when you are planning on replacing the right front door at my house. As I stated in January I will not accept a patched and painted door. I purchased a new home from Prat with a new door, not a patched door. You and I know that this patching will not work and that it's just a temporary fix. Tod the super and all the people that I have been in contact with have treated me fairly from the beginning. Please do the right thing and replace the door. The garage door also has never been repaired properly, there is still a large gap at the top. I will be taking pictures of all the small issues and sending them to you. Regards, Rudy Armellin Distribution Division O'Neil Electric Supply Office - 416-798-7722 Direct - 416-609-7459 Cell - 647-278-2404 Fax - 416-798-7606 rudyarmellin@oneilelectric.com -----Original Message----- From: service [mailto:service@pratthomes.ca] Sent: Thursday, January 13, 2011 12:46 PM To: rudyarmellin@oneilelectric.com Subject: RE: 25 william paddison Good Afternoon Rudy, My name is Ramona. I am Teresa's replacement. The Pratt Service Manager "Wendy" has taken a look at the exterior of your front door and made some observations. You are absolutely right the paint is definitely a problem. When it was applied it must have been too hot, too cold or too wet out. At this time of year we cannot do an acceptable repair. We would like to schedule a repair for Thursday May 19/11. We will scrape down the paint, access and fix the dent that you mentioned. The door will then be repainted providing the outdoor climate is dry and temperate. If this date is not convenient please advise me of a more suitable date. We thank you for your patience in this matter. Respectively yours, Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912 Fax: (705)735-6991 -----Original Message----- From: Rudy Armellin [mailto:rudyarmellin@oneilelectric.com] Sent: Wednesday, January 12, 2011 8:33 AM To: service Subject: 25 william paddison Good morning can you tell me some has been out to look at my front door. The door was dented during construction and then patched and painted. The paint has since flaked off. I would like know when a new door will be installed. Rudy Armellin