From: service [service@pratthomes.ca]
Sent: Monday, January 10, 2011 2:00 PM
To: 'jtomaszewski@bpmgmt.ca'
Subject: RE: 19 Cheltenham unit 8

 

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991

From: service [mailto:service@pratthomes.ca]
Sent: Monday, January 10, 2011 1:56 PM
To: 'jtomaszewski@bpmgmnt.ca'
Subject: RE: 19 Cheltenham unit 8

 

Hi Joanna,

 

I spoke with Homeowner “Carlos Manzano” and reassured him that our service man Gary would be at 19 Cheltenham Unit 8 on Thurs Jan 13th/11 in the a.m. to assess the window. I informed him we may not be able to do the repairs required the same day but we would have a permanent solution.  He was both pleased and relieved that we would handle this issue. I will email you on Fri Jan.14th/11 with Gary’s comments, and the direction we are taking with the repairs.

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991

From: Wendy Skyba [mailto:wendy@pratthomes.ca]
Sent: Monday, January 10, 2011 1:09 PM
To: Joanna Tomaszewski
Cc: Lorraine Goyetche
Subject: Re: 19 Cheltenham unit 8

 

Hi Joanna,

We are in the process of booking our service man in to evaluate the issue. He will see if we need to order a new window. If a new window is needed, it could take a couple of months. I will keep you in the loop.

Regards,
Wendy

----- Original Message -----

From: Joanna Tomaszewski

To: Wendy Skyba

Sent: Monday, January 10, 2011 11:25 AM

Subject: RE: 19 Cheltenham unit 8

 

Thanks Wendy. If possible please let me know when completed in case he calls me again.

 

Sincerely,

 

Joanna Tomaszewski, RCM

Regional Manager

Bayshore Property Management Inc.

11 Ferris Lane, Suite 101

P.O.Box 606

Barrie, ON, L4M 4V1

Tel: 705.722.3700 ext. 239

Tel: 888.919.0996 ext. 239

Fax: 705.722.6242

jtomaszewski@bpmgmt.ca

www.bpmgmt.ca

 

 

-----Original Message-----
From: Wendy Skyba [mailto:wendy@pratthomes.ca]
Sent: Friday, January 07, 2011 2:05 PM
To: Joanna Tomaszewski
Subject: Re: 19 Cheltenham unit 8

 

Hi Joanna,

We have spoken with this owner already today & booked an appointment. We have no record of window complaints or repairs at this unit prior to his call today. The owner tells us your man has been out a couple of times. Don't worry about this; we will take care of it.

Wendy

----- Original Message -----

From: Joanna Tomaszewski

To: Wendy Skyba ; Wendy Skyba

Cc: Maria Rasile

Sent: Friday, January 07, 2011 12:29 PM

Subject: 19 Cheltenham unit 8

 

Hi Wendy,

 

We just had a call from an upset owner of unit 8 at 19 Cheltenham about a window in his unit. Apparently there is a history with this unit and window and he says there was a problem from the beginning and one window has been replaced. Our maintenance guy went there to have a look and says that the window is not sealed properly.

 

The owner Carlos is very upset as his tenants are calling him about the problem and their increased gas bills. Can you please look into it as soon as you can. Although this is getting close to three years and the warranty on windows is two but since this was reported before I would assume it will be covered.

 

For now our maintenance guy will seal it with plastic from the inside to eliminate the huge draft.  

 

Sincerely,

 

Joanna Tomaszewski, RCM

Regional Manager

Bayshore Property Management Inc.

11 Ferris Lane, Suite 101

P.O.Box 606

Barrie, ON, L4M 4V1

Tel: 705.722.3700 ext. 239

Tel: 888.919.0996 ext. 239

Fax: 705.722.6242

jtomaszewski@bpmgmt.ca

www.bpmgmt.ca