Hello
Maria,
Just received a fax from the
homeowner of 13 Cheltenham Unit 7 (CHS Lot #4030) regarding water leaking
through his master bedroom ceiling. Your contractor found an ice and snow build
up at a roof valley’ directly above his master bedroom ceiling. He promptly
removed the ice & snow build up. The homeowner has added this to his
2nd year Tarion Form however ice damming is not a warrantable issue.
“The homeowner must take steps to prevent damage to their property and report
any losses to their home insurance provider.” (page 95 section 5.5 in the
Construction Performance Guidelines) The removal of ice and snow to prevent this
is the homeowner’s responsibility. Even though it’s not a warranty issue Wendy
will bleach the ceiling if there is water marking or staining. Please keep us
advised of the outcome in the spring.
Thank you,
Ramona
Gross
Service
Department
Pratt Hansen Group
Inc.
Tel:
(705)721-9912 Fax: (705)735-6991