From: Ryan Beaulieu [rbeaulieu2@gmail.com] Sent: Tuesday, June 12, 2012 1:12 PM To: service Subject: Re: Window Thank you, I have tried to open the window to clean up the glass but the window ended up coming off the track on top so I just closed it the best I could. If you could let me know once you get all the information that would be great Sincerely, Ryan ------Original Message------ From: service To: rbeaulieu2@gmail.com Subject: RE: Window Sent: Jun 11, 2012 5:12 PM Hi Ryan; Since the window is broken now I have sent a work order to TruFix Windows to repair the bedroom window, Marsela of Trufix will call and scheduled a repair date for you . I have requested that it be in the afternoon. Gary will still do the bathroom window. I have sent a Fax to Mirolin Tubs to see what day they can schedule the tub repair after 12:10 noon and Gary will be mirrored for that time also. Ramona Gross Service Department Pratt Hansen Group Inc Tel: (705)721-9912 Fax: (705)735-6991 -----Original Message----- From: Ryan Beaulieu [mailto:rbeaulieu2@gmail.com] Sent: Sunday, June 10, 2012 11:58 AM To: service Subject: Window Sorry for the delay I forgot to email you back. The reason I am emailing today is because this morning when I went to open all of my windows in the condo I found one of my windows broken. It looks like someone has thrown a rock at it, that said the only thing I can not understand is the fact that the screen is still ok. The only thing that I have put together that possibly could have happend is that the screen gave a bit and just broke the window. This is the same window in the 2nd bedroom that needed to be fix as well if you could tell me what the process is for a broken window. Also upon your reply can you give me a date that is open for the services to start at 12:10PM. Thank you Ryan Beaulieu Unit 4 133 sydenham wells Sent on the TELUS Mobility network with BlackBerry Sent on the TELUS Mobility network with BlackBerry