Hi Ramona,
Thanks for your e-mail. I did receive a call from "Rich" this morning at 8:30am wanting to set up a time to come look at the a/c at 133 Sydenham Wells. Thank you for arranging this. Before arranging a convenient time with the tenant; however, I asked the tenant to take a look at the drain to see if everything was ok there. When he did, he found that there was a tonne of sawdust and other building material left in the drain during the building process which caused the drain to clog and the pooling of water on the floors. He has since removed all the building debris and everything seems to be fine now so I called Rich back and said it wasn't necessary for him to come by.
Thanks again for coordinating the service with Rich.
Sue

From: service@pratthomes.ca
To: srosil@hotmail.ca
Subject: RE: air conditioner
Date: Tue, 17 Jul 2012 16:01:21 -0400

Good Afternoon Sue;

I have sent a workorder to Innisfil Air to check the A/C unit. They did try to contact the tenants but the phone rings then a message picks up but there is no voice mail capability.

Can you tell me what temperature the thermostat is set at when the A/C was running?

Unfortunately when the weather is hot some people set the thermostat too low thinking this will make the condo cooler faster this will cause the A/C condenser coils to ice up then when the A/C is turned off or down this ice melts causing the “leaking”.

This is not covered under warranty nor is any damage this can cause within your condo or if there is a condo below. Please advise your tenants. Ask them to sop up the water before it soaks into the wood or flows into the carpet.

Innisfil Air will try to reach your tenants again at the end of the day to book an appointment.

Thank you,

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912 Fax: (705)735-6991

From: Sue Rosil [mailto:srosil@hotmail.ca]
Sent: Monday, July 16, 2012 10:50 AM
To: service@pratthomes.ca
Subject: FW: air conditioner

Hi there Ramona,
I heard from my tenant today (see below) that their air conditioner is leaking and they have very kindly taken pictures of the damage this leak is making. I wanted you to be advised of this asap, given that it could eventually leak into the condo below. They are at 133 Sydenham Wells, Unit 6. Please advise when/if you will be able to send someone over to take a look at the air conditioning unit.
Thanks very much !
Sue Rosil

From: rat_madford@hotmail.com
To: srosil@hotmail.ca
Subject: air conditioner
Date: Mon, 16 Jul 2012 07:46:05 -0400

Hi Sue. I noticed yesterday the air conditioner is leaking in the closet and there are some wet spots on the carpet near the kitchen. I attached some photos.

Hope you guys are well and enjoying your summer!

-Matt