Good morning Ramona,
The dap was for the baseboard which was installed after the hardwood
and after the rest of the trim in the home had been painted as trim and doors as
well as ceiling were painted and not part of the paint credit as was my
understanding.
Am not clear as to what Royal Oak Stairs is coming to
repair.
Regarding the painting of the front door damaged by the faulty door
knob which has been nothing but a large expense and inconvenience for
myself. As per the information from the locksmith and also I had indicated
to you the door jamb is badly damaged based on the attempts by the site
supervisor to open the door and needs to be replaced on the lock side.
Additionally, I was taken aback by the comment by the lady at the
Pratt office who said I should have called a locksmith at 11 pm pay for the bill
and submit for payment. Who would I have called there are no numbers in
the messages on any Pratt Number I had which would indicate who should have been
called for this type of emergency.
I have reviewed my calendar and would note 9-12 on Friday May
25.
Please confirm if that works.
Val Martin
From: service
<service@pratthomes.ca>
To: martinval@rogers.com
Sent: Thursday, March 22, 2012 9:48
AM
Subject: rescheduling Pratt
Service
Good
Morning Val;
I
listened to your voice messages regarding rescheduling the trades. Gary our
Pratt Service man has some repairs and we are now booking mid- May openings
start May 17th. We need a morning or afternoon time slot. 9 to 12 or 1-4pm. He
will not be doing this issue” Touch ups required through out as indicated DAPP all
trim “ this is normally done by the
painter but as you had a paint credit this was not done.
J.P.Decorating, the painter
for the stairs & front door; will call & reschedule with you unless you
would like me to co-ordinate him to come the same day that Gary comes. I can try
to have Royal Oak Stairs come the same day. I will do this for you as soon as I
know which day in May would be the most convenient.
Thank you,
Ramona Gross
Service Department
Pratt Hansen Group Inc.
Tel: (705)721-9912 Fax:
(705)735-6991