Hi Val;

Thank you for your reply. We will not have Service available during the month of Dec. & Jan 2013. However I may have a Sat. available in Dec.; as of yet I do not know which date. You will be at the top of my list once I know the date.

I will have the step looked at tomorrow by Gary so I can be sure what you are referring to & send the right trade. The eaves trough pouring water over the steps generally is caused by on of two things. Are the eaves slanted down in that corner or uneven? The other reason it can be plugged or blocked by debris such as leaves, birds or squirrels leaving nesting material in the trough which causes the rain water to flow over the edge of the trough rather than to the down spout. Please check your eaves trough to be sure this is not the issue.

I had thought Gary painted the door on May 25/12. You are right it is too cold to paint the exterior of the door so it will have to wait until spring 2013.

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912 Fax: (705)735-6991

From: martinval@rogers.com [mailto:martinval@rogers.com]
Sent: Tuesday, November 27, 2012 1:49 PM
To: Pratt
Subject: Re: 1 yr Tarion Form

Ramona

As per always it is difficult as I work very long hours. At this point I have no available days untill the week of dec 16-22 and until I see my schedule can't confirm a day.

The eavestrough and step could be resolved without my being there as there does not need to be access to the home. Can those be dealt with in that way.

Paint will be more problematic as the door can't be left open as it is too cold now.

Regards

Val Martin

Sent from my BlackBerry device on the Rogers Wireless Network

From: "service" <service@pratthomes.ca>

Date: Tue, 27 Nov 2012 08:47:09 -0500

To: <martinval@rogers.com>

Subject: 1 yr Tarion Form

Good Morning Val;

We would like to take care of the warrantable repairs on your 1 year Tarion Form. Would you be available this Thurs Nov. 29^th?

Please advise as soon as you can.

Thank you,

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912 Fax: (705)735-6991