From: service [service@pratthomes.ca]
Sent: Monday, January 07, 2013 4:28 PM
To: 'Nicholas Casini'
Subject: RE: Innisfil Air

I have resent a work order to Marnoch Electric regarding the fan blade for the exhaust fan. Gary did a partial repair to the post on the veranda in Dec. and I have sent a work order to Dominion roofing to fix the soffit at the top of the post where there is a small gap.

 

I have directed trades to call both phone numbers; yours and Veronicas.

 

Regards,

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991


From: Nicholas Casini [mailto:nvcnm5@gmail.com]
Sent: Monday, January 07, 2013 2:31 PM
To: service
Subject: Re: Innisfil Air

 

Thanks Ramona, I will call them directly. That phone number is Veronica's cell number. In addition, please do not forget about the repairs required to the fan over the stove and the veranda repairs.

 

Thanks in advance and Happy New Year.

On Mon, Jan 7, 2013 at 10:35 AM, service <service@pratthomes.ca> wrote:

 Hello & Happy 2013 Nicholas;

 

 I have been going over your lot file for 271 Johnson St. and found that Innisfil Air has not completed this issue:

Dining Room- Heating & Air Conditioning- HVAC vent under floor directly under the window makes noise when walked over

 

 

I have spoken with Lynne at Innisfil Air and she explained several messages were left in Nov. & Dec. /12 and the homeowner has not returned the calls to schedule a service date. She would have been leaving the messages on 1 (647) 522-9608 .

Is there an alternate phone number she should call? Perhaps you can call and have this repair scheduled. Innisfil Air phone number is 705-739-9541. We would like to clear up outstanding warrantable repairs as soon as possible for you.

 

Thank you and have a great day;

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991