From: Sue McNaughton [sue@pratthomes.ca]
Sent: Wednesday, December 07, 2011 3:08 PM
To: service@pratthomes.ca
Cc: John D'angelo; sales@pratthomes.a
Subject: FW: 279 Johnson



-----Original Message-----
From: Jan Roejskjaer [mailto:janroejskjaer@gmail.com]
Sent: Wednesday, December 07, 2011 1:09 PM
To: sue@pratthomes.ca
Subject: 279 Johnson


Hi sue,

Just wanted to let you know that the Pratt experience has been great until
today.

I'm not really happy with my dealings with the service department,
particularly with the driveway and front yard.

I have been asking to have the driveway filled and he font  yard
levelled/smoothed to make moving in easier over the next few days.

Your service department does not display the same sense of cooperation that
I experienced with the rest of the team.

I was told that my driveway will be fixed when the contractor has time over
the next five days and not when I move in.  No mention of even trying to
push the schedule.

And absolutely no commitment to level the front yard to get rid of all the
pools of water and use the area for moving.  All I hear is that will be
spring.

It appears our neighbours warning of slow after sales service has some
merit.

It certainly seems Pratt pre and post sale activity work with different
standards. 

Anything you can do to have the front of the house put in respectable
condition for the holidays would be appreciated.

Regards,  Jan