From: Michelle Vaters [michelle_vaters@hotmail.com]
Sent: Wednesday, October 31, 2012 3:40 PM
To: service 
Subject: Re: repairing grout

Thank you!

Please let me know when you hear back.


Sent wirelessly from my BlackBerry device.

-----Original Message-----
From: service <service@pratthomes.ca>
Date: Wed, 31 Oct 2012 19:50:50
To: <michelle_vaters@hotmail.com>
Subject: RE: repairing grout


Hi Michelle;

 We can certainly work around your schedule. I will contact North York Tile
and reply as soon as I have an alternate date for you. I may not have an
answer until tomorrow.

Ramona Gross
Service Department
Pratt Hansen Group Inc.
Tel: (705)721-9912  Fax: (705)735-6991

-----Original Message-----
From: Michelle Vaters [mailto:michelle_vaters@hotmail.com] 
Sent: Wednesday, October 31, 2012 3:35 PM
To: service 
Cc: wendy@pratthomes.ca 
Subject: Re: repairing grout

Hi Ramona,

Is there anyway that I can move this appointment to Thursday Nov. 8th or
Friday Nov. 9th? I will be out of town on business on the 6th and 7th and
would like to be home when the repair is done.

Please let me know.

Thanks!
Michelle.


Sent wirelessly from my BlackBerry device.

-----Original Message-----
From: service <service@pratthomes.ca>
Date: Wed, 31 Oct 2012 19:38:44 
To: <michelle_vaters@hotmail.com>
Cc: <wendy@pratthomes.ca>
Subject: repairing grout



Good Afternoon Michelle; 
  
 North York Tile will do a grout repair to the entire backsplash on Wed.
Nov. 7th. He will arrive between 11 & before 2pm. If you cannot be home that
day please provide key access to your condo. I know with your busy schedule
it's difficult for you to drop off a key to the Pratt Service Dept. on 301
King St. However, you could leave it at our sales trailer.  The sales staff
is there Mon. - Thurs. until 8pm., Sat. and Sun. until 5pm. Bruno would
deliver your key to me the following work day. Please confirm the repair
date. 
  
Thank you, 
  
Ramona Gross 
Service Department 
Pratt Hansen Group Inc. 
Tel: (705)721-9912  Fax: (705)735-6991