From: service [service@pratthomes.ca] Sent: Thursday, November 15, 2012 10:22 AM To: 'Michelle Vaters' Cc: 'Wendy Skyba' Subject: RE: repairing grout Importance: High Good Morning Michelle; I am so happy that the grout replacement has met your expectations. It took so time but we at Pratt do want our homeowner's to be pleased with the repairs and final results. Your beautiful backsplash must be the jewel of your kitchen. You have an opportunity as a homeowner to submit a 1 Year Warranty Form within the 30 days before the first year anniversary date for the possession of your condo. Please put the suite entry door issue on your year end list along with any other warrantable repairs that may come to your attention. We will gladly schedule our service department or trades to complete these repairs and have everything taken care within a favourable timeline. Sincerely, Ramona Gross Service Department Pratt Hansen Group Inc. Tel: (705)721-9912 Fax: (705)735-6991 -----Original Message----- From: Michelle Vaters [mailto:michelle_vaters@hotmail.com] Sent: Monday, November 12, 2012 9:31 PM To: service Cc: 'Wendy Skyba' Subject: Re: repairing grout Importance: High Hi Ramona and Wendy! I just wanted to let you know that the grout has been replaced and it looks great and matches on all 3 walls now. Thank you for following through on this matter. I just had one more thing to ask of you. I am having an issue with my main door. Whenever one of my neighbours opens or closes their door it causes mine to shift due to a space in between the door and the door frame, causing noise, like someone is trying to open my door. I have asked my neighbours if they are having this issue and it doesn't seem to be a factor for them. They also told me that they have a black foam weather stripping on their door frame to prevent this from happening. I don't seem to have anything on mine. Can you have Gary add this to my door frame as it seems to have been missed when the door was installed? Please let me know if this can be done as it's very nerve racking when I think someone is trying to get into my place. Thanks! Michelle. On 2012-11-02, at 9:00 AM, service wrote: > Good Morning Michelle; > > Today I will be speaking with Flavia at North York Tile and will > confirm the grout colour to be used. I have added the grout colour to > the work order for this repair. It is always included in the documents > I send North York Tile. Dye lots vary in grout but we will be doing > the entire backsplash; the grout will be used from the same batch and > that will ensure the shade of the grout will be uniform. This will > resolve any shade variances and your back splash will be beautiful. > > Have a nice weekend and I will keep in touch with you on Thurs. Nov > 8th when North York Tiles arrives. > > Regards, > > > Ramona Gross > Service Department > Pratt Hansen Group Inc. > Tel: (705)721-9912 Fax: (705)735-6991 > > -----Original Message----- > From: Michelle Vaters [mailto:michelle_vaters@hotmail.com] > Sent: Thursday, November 01, 2012 8:04 PM > To: service > Cc: wendy@pratthomes.ca > Subject: Re: repairing grout > > Thanks Ramona! > > Can you also make sure that NYT is aware that the grout colour to be > used is the taupe 683 pearl that I chose when I made my selections? > > I look forward to having the grout replaced on Thursday. > > Michelle. > > Sent wirelessly from my BlackBerry device. > > -----Original Message----- > From: service > Date: Thu, 1 Nov 2012 14:16:57 > To: > Cc: > Subject: RE: repairing grout > > > Good Morning Michelle; > > I will confirm with North York Tile for Thurs Nov. 9th in the morning. > Thank You, > > Ramona Gross > Service Department > Pratt Hansen Group Inc. > Tel: (705)721-9912 Fax: (705)735-6991 > > -----Original Message----- > From: Michelle Vaters [mailto:michelle_vaters@hotmail.com] > Sent: Thursday, November 01, 2012 9:22 AM > To: service > Cc: wendy@pratthomes.ca > Subject: Re: repairing grout > > Hi Ramona, > > Thursday November 9th works for me. I will be home that day. > > Thanks, > Michelle. > > > Sent wirelessly from my BlackBerry device. > > -----Original Message----- > From: service > Date: Wed, 31 Oct 2012 20:30:41 > To: > Cc: > Subject: RE: repairing grout > > > Hi Michelle; > > Just heard back from North York Tile and they will move the repair > date to Thurs. Nov. 9th in the morning. Hope this will work for you, > just let me know. > > Happy Halloween. > > Ramona Gross > Service Department > Pratt Hansen Group Inc. > Tel: (705)721-9912 Fax: (705)735-6991 > > > -----Original Message----- > From: Michelle Vaters [mailto:michelle_vaters@hotmail.com] > Sent: Wednesday, October 31, 2012 3:40 PM > To: service > Subject: Re: repairing grout > > Thank you! > > Please let me know when you hear back. > > > Sent wirelessly from my BlackBerry device. > > -----Original Message----- > From: service > Date: Wed, 31 Oct 2012 19:50:50 > To: > Subject: RE: repairing grout > > > Hi Michelle; > > We can certainly work around your schedule. I will contact North York > Tile and reply as soon as I have an alternate date for you. I may not > have an answer until tomorrow. > > Ramona Gross > Service Department > Pratt Hansen Group Inc. > Tel: (705)721-9912 Fax: (705)735-6991 > > -----Original Message----- > From: Michelle Vaters [mailto:michelle_vaters@hotmail.com] > Sent: Wednesday, October 31, 2012 3:35 PM > To: service > Cc: wendy@pratthomes.ca > Subject: Re: repairing grout > > Hi Ramona, > > Is there anyway that I can move this appointment to Thursday Nov. 8th > or Friday Nov. 9th? I will be out of town on business on the 6th and > 7th and would like to be home when the repair is done. > > Please let me know. > > Thanks! > Michelle. > > > Sent wirelessly from my BlackBerry device. > > -----Original Message----- > From: service > Date: Wed, 31 Oct 2012 19:38:44 > To: > Cc: > Subject: repairing grout > > > > Good Afternoon Michelle; > > North York Tile will do a grout repair to the entire backsplash on Wed. > Nov. 7th. He will arrive between 11 & before 2pm. If you cannot be > home that day please provide key access to your condo. I know with > your busy schedule it's difficult for you to drop off a key to the > Pratt Service Dept. on 301 King St. However, you could leave it at our > sales trailer. The sales staff is there Mon. - Thurs. until 8pm., > Sat. and Sun. until 5pm. Bruno would deliver your key to me the > following work day. Please confirm the repair date. > > Thank you, > > Ramona Gross > Service Department > Pratt Hansen Group Inc. > Tel: (705)721-9912 Fax: (705)735-6991 > > >