From: service [service@pratthomes.ca]
Sent: Wednesday, October 03, 2012 1:15 PM
To: 'tonyandteresa@rogers.com'
Cc: 'Wendy Skyba'
Subject: 30 day Tarion list

Good Afternoon Teresa;

 

 Thank you for calling me back.

 

 As per our phone conversation today; I would like to clear up any outstanding warrantable issues that are listed on your 30 day Tarion form. As discussed, I can arrange for the masons to do the repair Thurs Oct. 4th and they will arrive between 8am & 9am.

 

You mentioned HRT Dura Deck has called to schedule a repair but it you couldn’t be available. I have resent the workorder asking them to call you again. I understand you need an evening appointment but we can’t ask the trades to work outside the 8-4 or 9-5 Mon.to Fri. work schedule. It is the trade’s discretion if they can accommodate you with an alternate time after hours. Please   provide the Pratt Service Dept. with three days you can be available for service so that we may pass this on to the trades.

 

Please send an email listing of what has not been cleared up so that I may compare it with the completed work orders that I have received.

 

Thank you and have a great afternoon,  

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991