Good
Afternoon Teresa;
Thank
you for calling me back.
As
per our phone conversation today; I would like to clear up any outstanding
warrantable issues that are listed on your 30 day Tarion form. As discussed, I
can arrange for the masons to do the repair Thurs Oct. 4th and they
will arrive between 8am & 9am.
You
mentioned HRT Dura Deck has called to schedule a repair but it you couldn’t be
available. I have resent the workorder asking them to call you again. I
understand you need an evening appointment but we can’t ask the trades to work
outside the 8-4 or 9-5 Mon.to Fri. work schedule. It is the trade’s discretion
if they can accommodate you with an alternate time after hours. Please
provide the Pratt Service Dept. with three days you can be available
for service so that we may pass this on to the
trades.
Please
send an email listing of what has not been cleared up so that I may compare it
with the completed work orders that I have
received.
Thank
you and have a great afternoon,
Ramona
Gross
Service
Department
Pratt Hansen Group
Inc.
Tel: (705)721-9912 Fax:
(705)735-6991