From: Landry, Mona [Mona.Landry@tdsb.on.ca]
Sent: Thursday, May 31, 2012 4:09 PM
To: service
Subject: RE: Unit 412- 41 Ferndale Drive: Repairs from Inspection

Hi Ramona,

 

Thanks for getting back to me - I'm really looking forward to seeing the newly repaired and cleaned floors!

 

I will be going to Barrie in the morning as I have a Brick delivery for my appliances between 8-11am.  What time does your office open as I will have to pick up my keys when I get there?  If you do not open before 9am AND the Brick happens to arrive between 8-9, how should I handle this?

 

Mona

 

From: service [service@pratthomes.ca]
Sent: Thursday, May 31, 2012 4:09 PM
To: Landry, Mona
Subject: RE: Unit 412- 41 Ferndale Drive: Repairs from Inspection

Good Afternoon Mona;

 

I am sorry I didn’t respond sooner to your email addressing the concerns with your hardwood floor. Barrie Carpet was issued a work order and sent to your condo on Tues May 22nd to do repairs.  The Pratt Service Dept. Manager met with Barrie Carpet & Hardwood Wed. 30th to go over the repairs together. This morning we had the condo floors cleaned.

 

Our head office has informed me your condo deal has closed and you are most welcome to come to the service department to pick the keys to your new condo. Congratulations.

 

Sincerely,

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991

From: Landry, Mona [mailto:Mona.Landry@tdsb.on.ca]
Sent: Wednesday, May 30, 2012 12:12 PM
To: service@pratthomes.ca
Subject: Unit 412- 41 Ferndale Drive: Repairs from Inspection

 

Hi Ramona,

 

Bruno and I went over the condo and completed the inspection on May 21st.  The biggest concern I have is with the conditions of the "new" flooring which I paid a substantial additional amount (just under $9000).  I was very disturbed by their condition.  There are major scratches, gouges, spots, dirt, etc, on all areas of the flooring (which is throughout the condo) - the biggest issues are in the 3rd bedroom.  It appears that the flooring was put in prior to the major work and then not covered and then things were dragged across!  I trust this will be repaired properly with replacement pieces, etc. and that the floors will look new and beautiful!

 

Could you confirm the status of these repairs please?  I am having a delivery of appliances and furniture on June 1st and painting done the first week of June so it is imperative that this work be completed on time.

 

Thank you.

Mona Landry