Good Morning Greg:
I am sorry that your shower is
not you expected. A workorder outlining your
concerns will be sent to
North York Tile. However I would like to send our
service man over first to
inspect the tiled walls of the shower and take
several pictures for our
service manager. This will help us determine the
method of repair. Would this
be possible this morning?
Please advise as your earliest
convenience.
Thank you,
Ramona Gross
Service
Department
Pratt Hansen Group Inc.
Tel: (705)721-9912 Fax:
(705)735-6991
-----Original Message-----
From: Greg Stewart [
mailto:greg.stewart@spicers.ca]
Sent: Wednesday, February 06, 2013 6:33 PM
To:
service@pratthomes.ca
Cc: 'jljs1978@gmail.com'
Subject: Tub/Shower - Tile
Issues
Good evening Ramona,
I wanted to bring an issue to your
attention prior to putting it on the 30
day inspection.
We noticed
last night that the tile job on the tub/shower surround is
terrible. There is
caulking missing in a few spots that appears could allow
water to get behind
the tiles. Then the big issue is the unevenness of the
tiles them
self.
On the back wall there is a couple of tiles that protruding from
the wall
bad, causing a very uneven surface. Then on the left wall
(opposite
plumbing) the tiles or wall bows out bad, causing an arch in the
tiles.
The reason for bringing this to your attention now is for two
reasons. The
first is the caulking, we don't want to use the shower with the
potential of
water getting behind the tile. I have no problem applying
silicone over it
for now if advised by you, but will want it fixed
properly.
The second is the time involved to repair the problem. Seeing
how it is our
only shower if it takes several days it would not be a good
situation for my
family. So I was hoping we could have somebody come and look
at the issue to
determine the amount of time to it will take to fix. If this
is done ASAP
then we will have the options due to having our condo in
Richmond Hill
until the end of February.
If you can get back to me
with a reply it would be greatly appreciated.
PS. We will be at the house
all day tomorrow and Friday if York Tile or
somebody from service could come
and look at the issue.
Thanks,
[Description: Spicers Logo]<
http://www.spicers.ca/>
Greg Stewart
Manager Inventory Control, Strategic Sourcing & Customer
Solutions
D
905 265 5030 E
greg.stewart@spicers.ca<mailto:greg.stewart@spicers.ca>
M 416 702
7032
200 Galcat Drive Vaughan Ontario L4L 0B9
T 905 265 5000 TF 877 790
2335
F 905 265 1026 spicers.ca<
http://www.spicers.ca/>