From: Ivanka Prpic [prpicivanka@yahoo.ca]
Sent: Saturday, November 03, 2012 1:06 PM
To: service@pratthomes.ca
Subject: Re: patio door repair
Ramona Gross
Service Department
Pratt Hansen Group Inc.
 
Dear Ramona:  I just wanted to let you know in writing that the entire patio door(s) and frame around it was replaced on Wednesday, October 31st, 2012.  (Halloween).
 
As discussed the following day when you made a followup telephone call, Thursday November 1st (All Saint's Day), TruFix did an excellent job and were extremely professional.  The one suggestion I had was that a "nice touch" would have been if they brought their own shop-vac/vacuum.  With that exception I am still very happy with the work.
 
Additionally, Dewey came by on Friday November 2 and completed the external caulking. 
 
Thanks very much. 
 
Ivanka Jane Prpic.

From: service <service@pratthomes.ca>
To: 'Ivanka Prpic' <prpicivanka@yahoo.ca>
Sent: Tuesday, October 30, 2012 12:09:52 PM
Subject: RE: patio door repair

I’ll make sure that we have white trim paint.
 
 
Ramona Gross
Service Department
Pratt Hansen Group Inc.
Tel: (705)721-9912  Fax: (705)735-6991
From: Ivanka Prpic [mailto:prpicivanka@yahoo.ca]
Sent: Tuesday, October 30, 2012 11:52 AM
To: service@pratthomes.ca
Subject: Re: patio door repair
 
Hello, Ramona:  I'm just reading your email now. 
 
I do have the wall paint (beize/taupe colour), but I do not have any white paint for the moulding, door frames, baseboards, etc. touchups.
 
Thank you very much.
 
Ivanka Jane Prpic.
 
From: service <service@pratthomes.ca>
To: 'Ivanka Prpic' <prpicivanka@yahoo.ca>
Sent: Friday, October 26, 2012 8:34:13 AM
Subject: RE: patio door repair


Good Morning Ivanka;
 
That is all correct. This is a professional company that will do a professional installation. Should any paint at the door or frame area need a touch up or repair , Gary will do this. Do you have paint for your condo for touchups?
 
 
Ramona Gross
Service Department
Pratt Hansen Group Inc.
Tel: (705)721-9912  Fax: (705)735-6991
From: Ivanka Prpic [mailto: prpicivanka@yahoo.ca ]
Sent: Thursday, October 25, 2012 4:50 PM
To: service@pratthomes.ca
Subject: Fw: patio door repair
 
Attention:  Ramona Gross, Service Department, Pratt Hansen Group Inc.
 
I would just like to confirm our telephone conversation:
 
You had advised me that "Benny" and his partner of TruFix will be coming to my home on Wednesday, October 31 a.m. in order to install a new patio door and the frame part that the door locks into. 
 
You indicated that this job would take a great part of the day and that your staff, "Gary", of Pratt Homes would come by later, between 3:30 and 4:30 p.m., in order to insure that this job is done correctly (and to fix up anything that needs to be looked at, repaired, etc.?), and that this will be a professionally done job with no visible damage to the walls, moulding, etc., on either the inside or outside areas around the patio doors.
 
I wanted to repeat that I "Googled" TruFix and could not find a listing for them on Canada411, yellowpages, etc. 
 
When they came by the last couple of times, I believe they showed up in a white, "unmarked" van.  So, I am hopeful they will do a professional job.
 
I spoke to my support at Tarion and was told to proceed with this project.
 
Thank you, Ramona.
 
Ivanka Jane Prpic.

 
----- Forwarded Message -----
From: Ivanka Prpic < prpicivanka@yahoo.ca >
To: service <service@pratthomes.ca>
Sent: Saturday, October 20, 2012 1:32:10 PM
Subject: Re: patio door repair
 
Hi, Ramona:
 
I spoke to Tarion and they advised me that if the offer is still on the table, that I should go ahead with this.  I left you a voice message about this yesterday (Oct. 19)  and also left another one with TruFix to say that you may call them about this job again. 
 
I did not cancel the conciliation.  I am available every day except for Friday the October 26 for the installation of this door and frame which you had indicated that Pratt Homes would pay for.
 
Please respond by telephone, as I will not be at the library till later in the week to read you response (and also by email).  Thank you.
 
Ivanka Jane Prpic.
 
From: service <service@pratthomes.ca>
To: prpicivanka@yahoo.ca
Sent: Tuesday, October 16, 2012 4:09:20 PM
Subject: patio door repair
 
Good afternoon Ivanka;
 
 I hope all is well with you. I did receive your email requesting that we do not repair the patio door. So I will cancel the repair that is scheduled with TruFix for tomorrow Oct.17/2012. I was reluctant to cancel right away in case you changed your mind and as this has been sent to Tarion for conciliation. This is a big repair and difficult to reschedule.
 
Please contact Tarion and cancel your conciliation. I did leave a voice mail for you but I won’t call again as I don’t want to be a bother. You can send me an email to confirm that this has been cancelled.
 
Thank you,
 
Ramona Gross
Service Department
Pratt Hansen Group Inc.
Tel: (705)721-9912  Fax: (705)735-6991