From: Ivanka Prpic [prpicivanka@yahoo.ca]
Sent: Wednesday, November 14, 2012 2:36 PM
To: service@pratthomes.ca
Cc: wendy@pratthomes.ca
Subject: Can-Barr Visit re. A/C: November 14, 2012
Attention:  Ramona Gross
                Service Dept.
                Pratt Hansen Group Inc.
 
Hi, Ramona:
 
I'm just letting you know that a plumber from Can-Barr, Alex Thompson, visited me this morning in response to the communication we have been having concerning my "all-in-one tru the wall heating cooling unit".
 
According to Mr. Thompson, the red wire I observed at the back-left of the unit was just a piece of scrap wire and redundant (garbage) . . . and that I was right in not trying to inspect it myself . . . (would not do).
 
Mr. Thompson assured me that I appear to be doing all of the right things and have a layperson's understanding of the unit and the contents of the manual.  (If you give Can-Barr feedback I'd say he is excellent at his job:  knowledgeable, patient, listens and responds appropriately to the uneducated.)
 
At this time, I have nothing that I can do but wait for the time when I can fire up my A/C and test it out before my Pratt Homes Two-Year Extended Warranty expires?  Unless I get a brand new unit which I would very much like to have for peace of mind?
 
I still don't understand the configuration of the drain tube.  One that is removable in order to clean/flush out, and that has a more direct route to the drain would have made sense to me.   (Bayshore Property Management has sent owners and renters a memo stating that a wire hanger is appropriate to clear the tube . . . don't think I'll try this!). 
 
I signed the Pratt Homes workorder that was created back in September, 2012, but obviously have not tested the air conditioner any further so, unless I get a new unit before then, will have to do so in March, 2013.  Thank you.
 
Ivanka Jane Prpic.