Hello
Joanne,
Teresa has moved out to
Calgary, I am
taking over her job. I am sorry that I did not respond to your request
regarding daylight being seen beside the furnace. Unfortunately this email
mail came in before I started with the Pratt Service Department. I have
addressed the problem with the front door lock and set up service for
tentatively Jan 11/11. Could you call me @ 721-9912 or send me an email
outlining where you see daylight ie: thru wall , window casing , hole in
mortar for cement block so I set this concern up with the right trade. You
also requested to have the furnace speed turned back to medium, I was
unable to find the original work order for this, was it Gary who adjusted your
furnace speed and do you recall when?
Regards,
Ramona
Gross
Service
Department
Pratt Hansen Group
Inc.
Tel:
(705)721-9912 Fax: (705)735-6991
From: Joanne
Irwin [mailto:joanne.irwin@rogers.com]
Sent: Friday, December 03, 2010 6:43
PM
To: B-Service - Pratt
Homes
Cc: B-Tina
Stewart-Tarion; C-DFlucker@barrie.ca
Subject: Fw: Furnace,
etc.
There are a couple of
issues that I would like to bring to your
attention.
I wrote November 19th about the
opening beside my furnace that enables one to see directly outside; today
another opening was noticed. To date, I have not received a
response. (See email below.) I see no reason for me to be heating
the outside.
Secondly, I have requested service
to be done to my front door lock on about 3 occasions (this does not include
the 2 previous attempts to repair it). To date, these requests have also
been ignored.
I would like to advise that the
adjustment to my furnace has made no difference whatsoever in circulating the
air into my unit. I would like to know what Pratt's next step will be;
if no further action is to be taken by you, I would like the furnace turned
back to medium speed as having it turned to high simply increased the
noise.
Finally, I had a visit from the
neighbour beneath me (Karen?) this week telling me that using my dishwasher
was vibrating her whole couch. I advised her to contact you
directly.
Your response will be
appreciated.
----- Original Message -----
Sent: Friday,
November 19, 2010 11:02 AM
It was noticed today that daylight
(i.e. outside) can actually be seen from the wall behind the
furnace.
Shall I put this on my one-year
list or will someone attend to it before that
time?