From: Joanne Irwin [joanne.irwin@rogers.com]
Sent: Tuesday, October 26, 2010 10:36 AM
To: B-Service - Pratt Homes
Subject: Door Lock
Just to let you know that my door lock still does not work properly.  Gary has attempted to fix it twice and it seems to work for a bit but then I have difficulty again.  As this is on my 30-day list, I would appreciate another call with regard to this door lock.  I should not have to use both hands to lock and unlock my door, nor should I have to pull or push the door to get it locked. 
 
Please call in advance to set up a time.
 
Thank you,
Joanne Irwin