From: Robert n Thelma Munro [rbrtmunro@rogers.com]
Sent: Wednesday, March 30, 2011 10:19 AM
To: Pratt Homes
Subject: Fw: kitchen faucet
Ramona
I phoned the plumber let Charlie hear the squeekes n they sent Ray up the next day to
replace the ball n o ring n grease the unit so now it work like a faucet should.

----- Forwarded Message ----
From: service <service@pratthomes.ca>
To: Robert n Thelma Munro <rbrtmunro@rogers.com>
Sent: Fri, March 11, 2011 9:45:33 AM
Subject: FW: kitchen faucet

Hello Bob ,

 

Resending this email, not sure if your recv’d it as our email system wasn’t co-operating yesterday.

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991

From: service [mailto:service@pratthomes.ca]
Sent: Thursday, March 10, 2011 11:01 AM
To: 'Robert n Thelma Munro'
Subject: kitchen faucet

 

Hello Bob,

 

This email is a follow up to our phone conversation from this morning, regarding your kitchen faucet. I spoke with the plumber who installed these faucets at Coulter St .  I described the sound I heard and told him of your concerns with water leaking or spraying. He assured me this would not happen and that you have control of the water flowing out by moving the lever. It will not spray out when the lever is in off position and will not spray out later. The noise I described to him is the o-ring in the base of the faucet and may need some lubrication. The plumber said this will be addressed at Year end, so be sure to list it on the 1 Year Tarion Form.

 

 

Ramona Gross

Service Department

Pratt Hansen Group Inc.

Tel: (705)721-9912  Fax: (705)735-6991