From: service [service@pratthomes.ca]
Sent: Monday, February 14, 2011 12:48 PM
To: 'pikpamther76@hotmail.com'
Subject: window warranty

Attachments: windowsCPGDoc_v2.pdf
Hello Pamela,
 
The following attachments outline what the builder is responsible for and what is warrantable as per Tarion. I understand you are the second owner of the home. I did notice that the documents signed did outline that 6 months of the new home warranty had expired prior to you owning the home.Check  that this moisture is not cased by ice damming on the roof (icicles) which would be melting due to the extreme mild weather the area is experiencing.
 
You can access the Construction Performance Guidelines and the Ontario New Home Warranty Program by visiting their website at www.newhome.on.ca or call 1-800-668-0124. Please refer to Pages 43,47 & 48. I hope this information will be of help to you.
 
Regards,
 
Ramona Gross,
Pratt Hansen Group Inc.,
Pratt Service Department